Automatic return labels for marketplace returns, using supported carrier options.

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Mandatory automated return labels as of March 1st, 2026

For return requests that fall within the scope defined below, the use of automatic return labels is mandatory.

Sellers can choose between the available carrier options, including DHL Express. This setup ensures a consistent, trackable and automated returns process across refurbed.

👉 More information about available carrier options, including the use of your own DHL contract, can be found in the FAQs.

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✅ Who is in scope

This setup applies to:

• Marketplace return requests within 35 days
• Eligible sellers, countries, and product categories
• Product scope (initial rollout): Small and medium-sized electronics such as phones, tablets, laptops, audio devices, smartwatches, consoles, cameras, accessories, and computer components.

🚫 Currently out of scope (initial rollout)

• Sellers located in: Latvia (LV), Lithuania (LT), Slovenia (SI), Hungary (HU), Romania (RO), Finland (FI), Switzerland (CH)
• Domestic return lanes: Sweden → Sweden (SE–SE) and Denmark → Denmark (DK–DK)
• Product categories excluded from the initial mandate:
  • Monitors
  • Desktop PCs
  • Printers & Scanners
  • TVs
  • Small & Medium Domestic Appliances
  • Kids products
  • Sports equipment

**Sellers requiring multiple return addresses: we will asses if we can onboard you partially as we currently do not support multiple return addresses.

Exclusions will be revisited after the initial rollout phase.

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ℹ️ Voluntary enrollment:

Sellers can also voluntarily enroll in automatic return labels beyond the mandated scope, for example for additional lanes or categories, using refurbed’s DHL Express contract.

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📘 Detailed FAQs & operational guidelines

1. Scope of Mandate

• Am I affected by mandatory automatic return labels?
• For which product categories are automatic return labels mandatory?
• Why is it important?
• What are the available carrier options?
• What is the benefit for me as a refurbed seller?

2. Automatic Label Creation (How it works)

• How does the feature work?
• For which orders can the customer create a label automatically?
• What ticket topics are eligible for the automatic return label?
• Can I activate automatic return labels but still choose to create the labels manually?
• How to issue an automatic return shipping label via Zendesk 360 App