Table of contents:

1. Time frames

2. Requirements for test reports

3. When can I ask for a ticket topic change without documentation?

4. Ticket Topic Change request after ticket is Closed

5. Defects that can’t be proven with a test report, however, other proof can be provided:

6. Defects that can’t be proven with a test report and no other means

7. Ticket topic changes for "Refunds, Repairs or Exchanges > Defective Product”

8. Ticket topic changes for the topics “Refunds, Repairs or Exchanges > More signs of usage than expected”

9. Ticket topic changes for the topics “Refunds / Repairs or Exchanges > Wrong configuration > Supplier sent wrong”

10. Ticket topic changes for the “Delivery” related topics

11. Wrong Ticket Topic (Defect vs. Condition)

<aside> 💡

Ticket topic changes will be possible for ticket topics under:

• "Refunds, Repairs or Exchanges > Defective Product”
• “Refunds, Repairs or Exchanges > More signs of usage than expected”
• “Refunds, Repairs or Exchanges > Wrong configuration or wrong device”
• “Refunds / Repairs or Exchanges > Wrong configuration > Supplier sent wrong”
• “Delivery > Delivery overdue”
• “Delivery > Request tracking link”
• “Delivery > Other”
• “Delivery > Lost/Damaged parcel” </aside>