• Where can I find the link to Zendesk?
• Can we export our ticket data for offline analysis?
• Can we create custom performance dashboards to monitor key metrics?
• Will we be able to add/change templates ourselves?
• Will we receive notifications for new tickets?
• Is there a way to perform bulk actions on multiple tickets at once, such as solving or assigning them?
• Do we have access to the Zendesk API to create custom integrations or automate certain processes?
• Is there a mobile app for managing tickets on the go, and what functionalities does it offer?
• How does Zendesk handle tickets in multiple languages, and can we set up auto-translation?
• Do we choose open when we wait for an answer from refurbed?
• In case someone accidentally connects the wrong order to a ticket, what can be done? Can a new ticket be opened and connected?
• I have nothing to do currently within a ticket in my Urgent, Overdue or Waiting for Answer View—how can I make sure it is removed from this View?
• Within a ticket in my New Flow, there is nothing to do for me. How can I remove the ticket from my flow?
• I want to reopen or follow up on an existing ticket that shows the status closed. Why am I unable to reopen the ticket?
• I want to integrate your Zendesk instance via API to my external system/my own Zendesk instance. Is it possible?
• How do we set different permission levels for our team members?
• Customer messages appear as Internal Note! Why?
• How can I attach documents at the ticket creation?
• The “Overdue on” date is wrongly displayed in my view - what do I do?