Which ticket topics allow for changes?

Changes can be made for the following topics:

• Refunds, Repairs or Exchanges > Defective Product
• Refunds, Repairs or Exchanges > More signs of usage than expected
• Refunds, Repairs or Exchanges > Wrong configuration or wrong device
• Refunds / Repairs or Exchanges > Wrong configuration > Supplier sent wrong
• Delivery > Delivery overdue
• Delivery > Request tracking link
• Delivery > Other

What documents are required for a topic change for "Defective Product"?

You must provide:

• Test reports or video proof of functionality
• Invoice showing the serial number or alternative documentation linking the serial number to the device
• Additional proof of a working device (video with serial number visible)
• Documentation must be submitted within 45 days of ticket creation.

What’s needed for a topic change for “More signs of usage than expected”?

Submit:

• Invoice with the serial number
• Video showing the device turned on with the serial number visible