• Ticket topic changes will be possible for ticket topics under:

‼️New and/or adapted guidelines

• Ticket topic change process explained:

<aside> 💡 More information regarding the Ticket Topic Change process in Zendesk and how to submit a request, you could find in the training material:

• https://bit.ly/refurbedZendeskSupplierTrainingForInterfaceUsers

• https://bit.ly/refurbedZendeskSupplierTrainingForEmailNotiUsers

• video guide on how to request a ticket topic change: here

</aside>

These guidelines and requirements, you can find below for the different categories:

Guidelines and requirements for ticket topic changes