📝General Information

• Who to contact
• Seller Performance Report
• Pay-out adjustments due to poor performance
• Information regarding suspensions
• Commission process
• Ticket Related information

📊Seller Performance Report: Metrics

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All Zendesk tickets which are not shared with Sellers are excluded from all Score calculations, even if they appear in the ticket drills.

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• Refund Score
• Defect Score
• Condition Score
• Response Time Score
• Tickets shown double / multiple times in the ticket drills
• Customer Happiness metrics
• Cooperation **
• Delivery Overdue Score
• Tracking Link Inclusion Rate
• Invoice API Inclusion Rate