📝General Information
- Who to contact
- Seller Performance Report
- Pay-out adjustments due to poor performance
- Information regarding suspensions
- Commission process
- Ticket Related information
- CS handling
📊Seller Performance Report: Metrics
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All Zendesk tickets which are not shared with Sellers are excluded from all Score calculations, even if they appear in the ticket drills.
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Product Quality Metrics
- Refund Score
- Defect Score
- Condition Score
Customer Happiness Metrics