What ticket topics can be changed?

Ticket topic changes are allowed for:

• Refunds, Repairs or Exchanges > Defective Product
• Refunds, Repairs or Exchanges > More signs of usage than expected
• Refunds, Repairs or Exchanges > Wrong configuration or wrong device
• Refunds / Repairs or Exchanges > Wrong configuration > Supplier sent wrong
• Delivery > Delivery overdue
• Delivery > Request tracking link
• Delivery > Other

What documentation is required for "Defective Product" topic changes?

For E-bikes:

• Test reports (pre- and post-purchase)
• Invoice with serial number

For Other Products:

• Test report or alternative proof (video, photos)
• Invoice with serial number All proof must include the device’s serial number (IMEI) for verification.

What is the timeframe for submitting documents for topic changes?

• Pre-purchase test reports must be created within 14 days before the purchase.
• Post-purchase test reports or alternative proof should be provided within 7 business days of receiving the product.