Sports Seller Performance FAQ

This guide explains the key performance metrics used to evaluate sellers´ performance on the refurbed platform. Understanding these metrics will help you maintain high quality standards, deliver excellent customer service, and meet delivery expectations. Below you'll find detailed explanations of each metric and practical tips for improvement.

🚴‍♂️ Product Quality Metrics

• Defect Rate
• Condition Rate

☎️ Customer Service Metrics

• CSAT (Customer Satisfaction Score)
• Urgent Rate
• Ticket Lifetime

📦Delivery Metric

• Delivery Speed
• Tracking Link Upload

📈 How to Improve Your Performance Metrics

• Improving Defect Rate
• Improving Condition Rate
• Improving Delivery Metrics
• Improving Customer Service Metrics