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Ticket topic change can be requested within 45 days after the ticket creation date. If the ticket is closed already, a ticket topic change can not be requested.

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🚑 For Defective Product Claims

✨ For More Signs of Usage Claims

🔁 For Wrong Configuration Claims

📦 For Delivery-Related Claims

📄 No Documentation Required Cases

<aside> Important: Incomplete requests will be automatically counted as incorrectly requested. A high frequency of incorrect requests may result in suspension from the ticket topic change process.

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• Page to find the full information: Seller Guidelines for Ticket topic changes
• Additional information to the bullet points & exceptions: Consumer Electronic Products
• Ticket topic change process explained: Here
• Most common questions about the ticket topic change guidelines: FAQs </aside>