The TicketService supports the full lifecycle of seller tickets. It enables you to perform read and write operations on tickets, specifically allowing you to:

• View your tickets
• Follow customer conversations
• Reply to customers and update ticket statuses
• Post private messages
• Request ticket topic changes
• Submit help requests to refurbed

All services and operations concerning tickets must be called with TicketService in the URL, followed by the command/operation.

https://api.refurbed.com/refb.merchant.v1.TicketService/ListTickets

All calls must be made using the POST method.

Create (CreateTicket / CreateTicketHelpRequest/ GenerateReturnShippingLabel)

Ticket Creation (CreateTicket)

Allows creation of a new ticket associated with a specific order item (marketplace or buyback). Tickets can be created by the customer or the seller. Each ticket requires a topic and an initial public message that is visible to all relevant parties. Attachments must be submitted with a filename and raw bytes (binary contents).

If the ticket is already in status CLOSED but you want to continue the conversation, please open a new ticket for the order item ID.

Ticket Topics

Every ticket must include a valid ticket topic. The topics are currently not exposed via Seller API. Here is the full list of ticket topic slugs you can use during the ticket creation:

• marketplace

• trade-in (buyback)

Ticket Status