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To submit a ticket topic change request in Zendesk, a macro has to be applied and mandatory fields have to be filled out to submit the request successfully.

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The evaluation of these requests and the filled out fields, will follow:

1. To conduct the evaluations, we approve ticket topic change requests based on the filled-out fields in the Zendesk Process

2. Thorough evaluation of the requests follows afterwards

3. In case of neglect of our ticket topic change guidelines, monitoring and penalizations will follow

   • Resulting in (temporary) blocks from the ticket topic change process, meaning, all submitted requests during this time period will be rejected automatically
   • Requirement of an action plan
   • Strict monitoring of your requests

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   Please note that, the ticket topic change guidelines have to be met: required documents and information have to be provided accordingly with the requests.

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