The refurbed Zendesk Connector is designed for sellers using Zendesk as their ticketing system who prefer a plug-and-play solution instead of developing and maintaining a custom integration.
The connector is developed by Volvox, refurbed partner for Zendesk activities, and is available directly through the Zendesk Marketplace.
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Rollout of the refurbed Zendesk connector will start on August 17, 2026
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The connector automatically synchronizes conversations between refurbed and the target Zendesk instance. Every two minutes, the connector checks for new or updated messages on refurbed and imports them into Zendesk. Existing conversations are updated automatically, while new conversations create new tickets. When an agent replies through a public comment in Zendesk, the message is forwarded to refurbed in real time. Since synchronization happens every two minutes, new incoming messages may require a short delay before appearing in Zendesk.
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Setup for multiple seller account: connector supports multiple seller accounts at the same time. If you are in such situation, please reach out to Volvox directly for a dedicated support and setup.
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Before installing the connector, please make sure that:
Important: If you need to connect multiple refurbed seller accounts to the same Zendesk instance, this is possible and allowed by the marketplace connector. Please contact Volvox for dedicated setup support.
Search for Marketplace Channels by Volvox in the Zendesk Marketplace and install it in your Zendesk instance https://www.zendesk.com/marketplace/apps/support/312650/marketplace-channels/?subdomain=refurbedhelp#ratings