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Your go-to hub for selling on refurbed

Find everything you need to succeed: tools, processes, legal & finance guidelines, interface instructions, and contract resources—all in one place.

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Contractual

updated: 04/03/2026

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Please note: the Seller Guide & Quality Charter (version March 2026) are applicable from March 1st, 2026.

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Seller Guide

Quality Charter Kids

Quality Charter Sports

Quality Charter SDA

Quality Charter CE

Joint Controller Agreement

Zendesk MSA

Old Seller Guide Versions

Guides for Sellers

Onboarding

Platform Onboarding

Zendesk

New refurbed Customer Support API and Interface