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Contractual

updated: 27/07/2026

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Please note: the Seller Guide & Quality Charter (version August 2026) are applicable from August 1st, 2026.

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CE - Seller Guide and Quality Charter

Non-CE - Seller Guide and Quality Charter

Joint Controller Agreement

Old Seller Guide Versions

Platform Onboarding

New refurbed Customer Support API and Interface

Seller Interface Guide

Communication Guidelines

Seller Performance FAQs

Product Condition Handbooks

Product Quality Handbook

Packaging Guide

Product Quality Guidelines

Seller Guidelines for Ticket Topic Changes