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Your go-to hub for selling on refurbed

Find everything you need to succeed: tools, processes, legal & finance guidelines, interface instructions, and contract resources—all in one place.

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Contractual

updated: 31.01.2025

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Please note: the Seller Guide & Quality Charter (version January 2025) are applicable from March 1st, 2025.

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Guides for Sellers

refurbed seller interface

Seller Interface Guide

Zendesk

refurbed customer support tool

Seller Performance

Communication Guidelines

Seller Performance related FAQs

Product Condition Handbooks

Product Quality Handbook

Product Quality Guidelines

Seller Guidelines for Ticket Topic Changes