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Your go-to hub for selling on refurbed

Find everything you need to succeed: tools, processes, legal & finance guidelines, interface instructions, and contract resources—all in one place.

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Contractual

updated: 04/03/2026

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Please note: the Seller Guide & Quality Charter (version March 2026) are applicable from March 1st, 2026.

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Guides for Sellers

Onboarding

Platform Onboarding

Zendesk

New refurbed Customer Support API and Interface

refurbed customer support tool

refurbed Seller interface

Seller Interface Guide

Seller Performance

Communication Guidelines

Seller Performance FAQs

Product Condition Handbooks

Product Quality Handbook

Packaging Guide