This page gives you quick, easy answers to the most common questions about performance on refurbed. Use it to stay aligned on how your metrics work and what drives your results.


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Latest Updates

Change date: 26.05.2026

Change: New improvements in the defect score calculation can be found here.


Historical changes:

Updates History

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Key questions - answered

Seller Performance Dashboards Explained - Video Tutorials

Seller Performance Rating: Metrics Explained

Alerts explained

Ticket topic change process

Sports - Performance FAQ